Is the issue that you can't add users in bulk since you say that individual user creation works? Or are you just having trouble adding it in general?
Please let us know where you are trying to add the user.
If you're using Azure AD, do the following:
- Sign in to the Azure portal as a User administrator for the organization.
- Search for and select Azure Active Directory from any page.
- Select Users, and then select New user.
Let me know the exact error you are seeing. That will help me better understand why you are unable to add the user.