Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,032 questions
My whatsapp business bot can't reply to my customer via azure communication services
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 28.000000000000004%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Meggan Diedericks
0
Reputation points
In azure it says you don't need approval to start messaging, but it's forcing me coz it won't reply to my whatsapp
Please help!!! I can't continue my work.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Ebraheem Al-Muneyeer (MSFT) 956 Reputation points Microsoft Employee2025-03-09T14:41:21.4133333+00:00 Hi @Meggan Diedericks , I'm sorry to hear that you're experiencing issues with sending messages.
Could you please provide more details about your setup? Do you have an active WhatsApp Business Account (WABA)? Are you encountering this error with the first message or with subsequent messages?
You can find more information about the WABA account, errors and how to fix them here https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/advanced-messaging/whatsapp/connect-whatsapp-business-account
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