'Offer ready' in intune issue

Question

Hi All,

I have devices in intune which shows 'offer ready' for windows 11 for about 3 months now.

but its not getting updated.

Requesting your assistance on how to go about it.

and what are the checklists.

Answer 1

Hi

It sounds like you're having an issue with Windows 11 updates not progressing beyond the "offer ready" state in Intune. Let me help you troubleshoot this.

Here's a checklist to investigate and resolve this issue:

Verify full Windows 11 compatibility:

• Check storage space (minimum 64GB free)
  • Confirm UEFI firmware with Secure Boot capability is enabled
    • Verify disk is using GPT partitioning (not MBR)
      • Ensure there are no compatibility holds in Windows Update
      Review Intune update policies:

      - Check if feature update deferrals are configured (may be delaying the update)
      
         - Verify update deployment rings aren't conflicting
      
            - Ensure no compliance policies are blocking the upgrade
      
               - Check if deadline settings are configured properly
      
               **Force update actions**:
      
                  - Create a test group with a few devices
      
                     - Apply a Windows 11 feature update policy with a deadline
      
                        - Force update checks on devices with `usoclient StartScan`
      
                           - Run the Update Readiness Tool on affected devices
      
                           **Examine update diagnostics**:
      
                              - Review Update Compliance reports in Intune
      
                                 - Check WindowsUpdate.log files on affected devices
      
                                    - Use `Get-WindowsUpdateLog` cmdlet to decode ETL files
      
                                       - Look for specific error codes or compatibility blocks
      
                                       **Consider alternative deployment methods**:
      
                                          - Create a specific Windows 11 feature update deployment
      
                                             - Use the Windows 11 Installation Assistant on test devices
      
                                                - Consider task sequence-based upgrades if applicable
      

If these devices meet all requirements but still won't update, you might need to escalate to Microsoft Support as there could be an underlying issue with the deployment configuration or a specific compatibility problem not being reported correctly.

Answer 2

@Piyush SOLANKI Thanks for posting in our Q&A.

For this issue, the "OfferReady" means the expedite instructions are ready for the device and the next time expedite client on the device scans for updates, these will be offered to the device.

It is suggested to try to sync the devices and then check if the status will change.

If this issue still exits, please create an online support ticket to do some check from backend. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.

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