Hi Yaki Carmeli,
Azure DevOps supports many product management best practices including capacity planning, dependency management, roadmapping, and backlog hierarchy customization.
Azure DevOps has built-in Capacity Planning under Sprint Planning, where teams can assign capacity per team member, set work hours per sprint or track available effort in hours or story points.
Note- it does not natively support Quarterly Planning/Program Increments. For that you may need to use extensions like Delivery Plans. Also checkout- Delivery Plan
Next one is Dependency management.
ADO provides ways to manage dependencies using work Item Linking (Predecessor-Successor) or via custom Queries to track cross-team dependencies. But ADO does not have automated risk-based dependency tracking, so you can use Power BI reports for more advanced visualization.
And regarding your last question about customer feedback- Azure DevOps Work Item Forms allow users to submit feedback.
and yes, with custom work item types you can add a custom Initiative layer between Epic & Goal using Process Customization.
Additional documents for your reference-
- https://pdtit.medium.com/collecting-feedback-in-ado-work-items-from-office-forms-8ff347b271aa
- https://learn.microsoft.com/en-us/azure/devops/user-guide/provide-feedback?view=azure-devops
- https://learn.microsoft.com/en-us/azure/devops/boards/backlogs/create-your-backlog?view=azure-devops&tabs=agile-process
- https://learn.microsoft.com/en-us/azure/devops/organizations/settings/work/manage-process?view=azure-devops If you found this answer helpful, please accept it so that others in the QnA community can benefit from it as well. Thank you.