Salesforce View icon and Apps icon are missing when composing an email in outlook app

Question

Hi there,

I need some help. When composing an email, I found my salesforce view icon and Apps icon are missing when composing an email in outlook app, because i do need this salesforce view icon displayed in order to link my outlook email to salesfoce, but now it is missing, does there anyone know how to bring these two icons back. One is Salesforce View icon, the other is Apps icon.

Thank you.

Answer 1

Hi @Kathy

Welcome to our forum!

Does the issue occur recently on Outlook Desktop Client? Do you have any specific operation before the issue occurred? 

In addition, here are some steps you may want to take:

1. Enable Salesforce Add-ins:
   • In Outlook, File>Options>Add-ins>Go>Select anything with Salesforce in the name and click Enable>Close and restart Outlook.
2. Reset Outlook Customization:
   • File>Options>Customize Ribbon>Click on Reset and then Reset all customizations.
3. Enable Email to Salesforce in Salesforce: More information: Salesforce Add-in not Showing in Outlook: How to Restore it (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. )

Hope it helps! 

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