How to use or recover MFA on a new phone if you lost the previous one with it's cell number

Question

I am a university student and I lost my phone which had my authenticator app in it. I installed it on this new phone but I can't use it since it requires me to get the code from the previous phone authenticator app whenever I put my student email that I use for Microsoft 365. What should I do?

Answer 1

Hello Sixolise Ruga,

Thanks for your question.

You would need contact the admins of the accounts in question for work or school accounts if you do not have recovery methods.. In this case this will be your School IT admn and they can help reset your MFA creds.

You can also contact the support teams of any applications to assist you in resetting your credentials or reach out to support https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola