Getting Error while installing custom App on MacOS from Intune

Question

Hi Team,

I just enrolled a new MAC device on Intune. Everything went well. And one of the app installations got failed. It is a custom app and comes with the below error: The file provided is not supported. Check the requirements for deploying the selected app type. (0x87D30143)

Can someone assist me asap?

Answer 1

@Ramesh Subedi, Thanks for posting in Q&A.

Sometimes, despite an installation error on the Intune Portal, the app has been successfully installed on the device. So, please check whether the app install successfully on your device.

If no, for the issue, could you please confirm us some information?

1.Did the custom app type is .PKG file? If yes, have you manually tested the pkg on target device before uploading to Intune? If yes, please checked the installed packages on target device with 'pkgutil --packages', if the status was installed, it may get the error message. So, plese Run 'pkgutil --forget' on the package in question on target device and resync'd with Intune, after that try to re-deploy the app to see if it can deploy successfully.

2.The error was also being caused when the detection rules for the App are not configured correctly. Please check the IntuneMDMDaemon logs on the endpoint Mac to see if there exist some errors related appDetection rules.

If yes, extract the contents of your PKG with pkgutil, check the contents of the info.plist for the CFBundleIdentifier and CFBundleShortVersionString values, and adjust your detection rules accordingly.

3.Did the custom app type is .DMG file? If yes, please check if there exist multiple apps dependencies, because official docs suggest:

A single DMG should only contain a single application file or multiple application files that are dependent on one another. The containing application files can be listed under the Included apps section in the Detection rules tab in order starting with the parent app to be used in reports.

It is not recommended that multiple apps that are not dependent on each other are installed using the same DMG file. If multiple independent apps are deployed using the same DMG app, failure to install one app will cause other apps to be re-installed. In this case, monitoring reports consider the DMG installation a failure as well.

https://learn.microsoft.com/en-us/mem/intune/apps/lob-apps-macos-dmg#important-considerations-for-deploying-dmg-apps

Please check above information, if there is any update, feel free to let me know.

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