My account in Microsoft authenticator is not deleted

Question

I have an issue with signing out of my old Microsoft Teams account and logging in with my new one.

My old email: <Mod remove PII>@companyname.com

My new email: <Mod remove PII>@companyname.iq

Whenever I try to log in with my new account, Teams automatically signs me into the old one. I also tried removing the old account from Microsoft Authenticator, but instead of being deleted, it just turns gray and remains there.

How can I completely sign out of the old account and log in with my new email?

Answer 1

Hi Ali Alshamry,

Sign out manually from Teams via your profile picture.

Clear Teams cache: Close Teams, delete contents of %appdata%\Microsoft\Teams, and restart.

Remove the old account from Microsoft Authenticator.

Clear browser cache if using Teams in a browser.

Reinstall Teams if needed.

Check for linked accounts in your Microsoft account settings.

Use InPrivate/Incognito mode in your browser to log in with the new account.

Please click Accept Answer and upvote if the above was helpful.

Answer 2

Hi @Ali Alshamry

Could you please tell me if you want to completely abandon your old account and use Teams with a new account? Have you registered your new account and assigned the correct license?

If you want to log out or delete your account from Microsoft Teams, please refer to:

• https://support.microsoft.com/en-us/office/sign-out-or-remove-an-account-from-microsoft-teams-a6d76e69-e1dd-4bc4-8e5f-04ba48384487
• https://learn.microsoft.com/en-us/MicrosoftTeams/sign-out-of-teams

If your Teams is always logged in to your old account, please refer to:

• https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/authentication/teams-defaults-to-domain-joined-account

At the same time, you should also try the method mentioned by Alex. Thanks for your understanding and support.

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