Azure Student subscription cancelled without reason

Question

My Azure student subscription has been disabled due to "suspicious activity". I've been using this account to host a VM for one of my university's projects and it got cancelled without any explanation. I tried submitting a ticket with the team to appeal this decision but platform won't allow me to contact any support. I need my account for a graded project. Any idea how can I contact a staff member instead of getting a generic answer?

Answer 1

Hello Saul Ye Zheng

Welcome to Microsoft Q&A Forum, thank you for posting your query here!

It seems Azure security team might have detected suspicious activity on your subscription. for this please create a support request to investigate more. follow the below steps,

1. Go to the azure Portal
2. Search for Help + support.
3. Select Create a support request.
4. Scroll down and look for Contact Support.
5. Create a support request.
6. Then provide your problem details for the 1st page and over the 2nd page leave the options. then provide the additional details and create a Support request.

-->if you are unable to create a support ticket through portal use the below global link to raise a request with free of cost

How to Raise a Microsoft Support Request: https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

1. Hit Get-Help provide your email after click on chat you can reach out to customer support by following above steps.

Hope this helps!

let us know if you have any further queries. I’m happy to assist you further.  

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