Microsoft Authenticator

Miguel Alexandre Sim Sim Laurêncio Mateus 25

Hi there

I'm stuck in a frustrating cycle- my authenticator app is asking me to use the authenticator app for MFA? I can't use it while I'm on it?

Also when trying to login online- no code is being sent to my app?

I really need you help, it´s really frustanting this question.

Hamed Mahmoud Ahmed Abdelhady Serag 0 Reputation points

2025-02-26T13:52:34.8133333+00:00

This issue faced me when i had two devices enrolled on the account you could check your connected devices remove all and then add the phone from the start and it should be working
Miguel Alexandre Sim Sim Laurêncio Mateus 25 Reputation points

2025-02-26T14:27:59.38+00:00

But how I do that ?

I remove MFA from my mobile, but if I try to login in my account it resquest the MFA code.

And if I try to install again in my mobile, I can log in, because , again, it request a MFA code.

It´s like a loop, I can find the way out.

Any ideas to solve this ?

Thank you.

1 answer