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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 80%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
"We are sorry, your Cognitive Services account is unavailable. We're working to automatically recover your Cognitive Services account and to determine the source of the problem. No additional action is required from you at this time.
Please use the link below to view the latest information about the health event and learn about recommended steps in Azure Resource Health."
This is the statement when I try to create a support request. The problem I encounter is the service unavailability (504) when trying to translate any text using the custom translation engines.
How can I get support on the issue, as in the flow of creating a support request I am stuck with no next button available:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 15%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Hi Alexa Boga
It seems to backend service health issue on custom translation at your side. Respective team must be already working on it.
Could you try in another region and let us know your region/request id too.
But I have informed team internally for further investigation.
Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 76%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Hi @Alexa Boga
Greetings!
Could you please check and confirm by clicking the 'Upvote' (Thumbs-up) button and 'Accept as Answer' if your issue is resolved? If you encounter any further issues, please let me know
Thank you!