How to change the greeting for the automatic assistant or call queue of teams calls

Question

As the title says, how can I set up the call queue or automatic assistant greetings? Members in my organisation require customised welcome greetings and greetings when the voicemail overflows. Is there any way?

Thank you in advance for any guidance.

Answer 1

Hi @Altria

Admins can delegate to specific users the ability to manage Call Queue and Auto Attendant greetings and announcements, by creating and assigning Voice application policies in the Teams admin center or through PowerShell cmdlets.

Teams admin center

To assign capabilities to an authorized user through Teams admin center, admins can follow the steps below:

1. Go to Voice -> Voice applications policies, and click on Add to create a new policy.
2. After setting the policy name and descriptions, admins can choose which settings to allow in the policy. The example below shows Business hour greeting and Welcome greeting enabled:
3. After clicking Save, admins can assign the policy to the users who require it. To know more about policy assignment, check Assign policies to users .
4. Add user as Authorized to Auto Attendants and/or Call Queues, by going to Voice -> Auto attendants or Voice -> Call Queues. Select Auto Attendant or Call Queue to add the authorized users. Only users who have a Voice Applications Policy assigned (step 3) will be searchable to be added as authorized.

Important:

• Assigning a policy to a user is not enough to grant them the administrative capabilities enabled in the policy. Users must also be assigned as Authorized User (step 4) on the specific Auto Attendants and Calls Queues they need to administer.
• A user will get the same set of capabilities across all Auto Attendants and Call Queues they are assigned to as an Authorized User (step 4). It is not possible to assign multiple versions of the same policy to a user.

PowerShell

Admins can also create and assign the new policy through PowerShell.

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