Teams taking longer to send messages specially the ones with images

Question

Whenever I take a screenshot and send that to someone it takes forever to post that screenshot in the chat after I hit enter. I also have same issue something with text messages only. I reset the app, updated, cleared cache and did what ever I could find online and still the issue persists. This issue came recently within the last month before that there was no issue at all.

Answer 1

@Nirmal Dhaliwal

Since you're experiencing delays specifically in the Teams client when sending screenshots (and even with text messages), here are some targeted troubleshooting steps and considerations:

1. Update and Restart Teams:

 • Confirm that your Teams client is running the latest version. Even if it auto-updates, sometimes a manual check can help.

 • Sign out and then sign back in to see if that resets any temporary session issues.

2. Clear the Teams Cache Manually:

 • Even if you've reset the app, manually clearing the Teams cache can sometimes resolve lingering issues. On Windows, quit Teams completely, then delete the contents of the folder located at:

  %appdata%\Microsoft\Teams

 • Restart Teams after clearing the cache.

3. Check Network Stability and Performance:

 • While you mentioned similar issues with texts, verify that your network connection is stable. If possible, try switching from Wi-Fi to a wired connection (or vice versa) to see if performance improves.

 • Sometimes delays can be related to bandwidth issues or network latency.

4. Evaluate File Size and Image Processing:

 • Screenshots, especially if taken on high-resolution displays, can be larger in file size. If Teams is compressing or processing images before sending, this might be introducing a delay.

 • As a test, try sending other types of images or files to see if they experience the same lag.

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