Hi @Fred Santos
Thanks for posting your query!
In Microsoft Purview, which includes Microsoft Information Protection (MIP), permissions and licensing play crucial roles in determining access to protected content. Here are some points to consider regarding your issue:
Licensing Requirements - Users typically need appropriate licenses to access and use Microsoft Purview features, including Microsoft Information Protection. If a user does not have the necessary license, they might face restrictions in accessing protected content, even if they are part of a group with permissions.
Basic Exchange License - While a basic Exchange license might allow access to certain Exchange-related features, it may not cover the necessary MIP capabilities. Ensure that the user has a license that includes the Microsoft Purview Information Protection capabilities, such as a Microsoft 365 E3 or E5 license.
Permission Group Synchronization - Even if a user is added to a permission group, changes might take some time to propagate across systems. Ensure that synchronization has occurred and that the group permissions are up-to-date.
Document Protection Settings - Verify that the document's protection settings are correctly configured to allow access to the specified user or group. Sometimes, protection policies may need adjustments to ensure the intended access.
Troubleshooting Steps:
Verify the user's licensing status and ensure they have a suitable license for MIP.
Check Azure Active Directory (AAD) to confirm that the user is properly synchronized and part of the correct group.
Review the document's protection settings to ensure they align with the intended access permissions.
Hope this helps. Do let us know if you have any further queries.