Office built-in labeling enable

Question

Hi team,

I have set sensitivity label via Purview to exchange app and MS office App, I can label different sensitivity label for MS office files in sharepoint and onedrive.

BUT when I create a offline file with using MS office App in the desktop, the sensitivity label button is dimmed. even i have followed instruction in the website. https://learn.microsoft.com/en-us/purview/sensitivity-labels-office-apps

What can i do?

Answer 1

@PinkyYu-8084

Thank you for posting your query!

Please check the below steps and do let us know.

• Ensure your Office desktop apps are updated to at least version 1910 or later, which is required for sensitivity labels
• Verify that you are signed into the Office desktop apps with the same Microsoft 365 account to which the labels have been published
• Sometimes, sensitivity label policies take time to propagate fully across services. While most changes apply within a few hours, it can take up to 24 hours for desktop apps to sync
• If the above steps don’t resolve the issue, try uninstalling and reinstalling the Office apps to ensure a clean installation and proper configuration with your Microsoft 365 account

If the issue persists, you might want to check if there are any specific Group Policy settings or configurations that might be affecting the sensitivity labels in the desktop apps

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.