USB Wifi adapter showing up in "other devices" as "802.11ac NIC" with an alert logo

Question

So I bought starlink and plugged its ethernet into a mercusys old router as a repeater since my connection was awful, but then my desktop PC had no connection and I tried another ethernet from the router to this PC, I can download stuff watch youtube videos but and be on this website but everything else online doesn't work, I can't use apps, install some programs, etc.

I tried two different USB wifi sticks and neither worked...

Any ideas?

Answer 1

Hello

Thank you for posting in Q&A forum.

 Here are some steps you can try :

1. Ensure your desktop PC is set to obtain an IP address and DNS server address automatically. Go to Control Panel > Network and Sharing Center > Change adapter settings, right-click on your Ethernet connection, select Properties, then Internet Protocol Version 4 (TCP/IPv4), and make sure both options are set to automatic.
2. Visit the Mercusys support page to download and install the latest firmware for your router. This can resolve compatibility issues and improve performance.
3. Ensure your Mercusys router is correctly set up as a repeater.
4. Temporarily connect your desktop PC directly to the Starlink router using an Ethernet cable. If the connection works fine, the issue might be with the Mercusys router configuration.
5. Ensure your Starlink router firmware is up to date. Starlink usually updates firmware automatically, but you can check the Starlink support page for more details.
6. As a last resort, you can perform a factory reset on both your Mercusys router and Starlink router. This will reset all settings to default, so you'll need to reconfigure them.

If these steps don't resolve the issue, it might be helpful to contact Starlink or Mercusys support for further assistance.

References:

[1] How to upgrade a MERCUSYS device to the latest firmware

[2] Mercusys Router Setup as Wireless Range Extender / Repeater (WDS ...

[3] How do I update my Starlink if it doesn't automatically update?

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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