Bitlocker freezes

Question

I have a BitLocker protected USB with important documents that I cannot access. I have the BitLocker recovery key and password and both are correct, but the system freezes after selecting "unlock". I'm using windows 11. Please assist.

Answer 1

Hello,

Thank you for posting in Q&A forum.

To further troubleshoot this issue, please kindly try below steps:

1.Open the USB drive with another computer and check if issue persists.

2.Open CMD command and run below command:

chkdsk X:(the drive letter) /f

to check for any disk error.

3.If decryption on UI page doesn't work, please try with CMD command:

manage-bde -unlock X: (the drive letter)-RecoveryPassword YOUR-RECOVERY-KEY-HERE

and check if it can decryption the driver successfully.

To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.

Best Regards

Zunhui