Founder's Hub Azure Domain Verification

Radosław Domański 35

I cannot verify my domain and I already tried reaching out to support - with essentially no help.

My company owns the domain, I've provided a word document containing all the required things (like invoice, registry confirmation, screenshots from various services, etc) and my domain verification was rejected.

I also received no information at all (after 10 exchanged emails) on what was lacking in my domain verification documents.

I can only guess that it's because my application was associated with my personal linked in account (since we don't have a company linked in account yet), which comes from @gmail.com as opposed to my company domain. But that would be a really weird reason not to accept all the provided documentation...

There are no examples or guidance on how to get through this step, so any response would be greatly appreciated.

And yes, I'm well aware that there are plenty questions about that already but none of them were resolved successfully. The responses are vague and suggest to wait. I started that process around 2 weeks ago and sent my first support inquiry 10 days ago.

Rakesh Gurram 12,490 Reputation points Microsoft Vendor

2025-02-18T03:08:06.5866667+00:00

Hi Radosław Domański,

If you have already contacted the support team, could you please provide us with the support ticket number? This will allow us to review the request internally and assist you more effectively in resolving the issue.

As a kind reminder, verification requests are typically reviewed within three business days. However, response times may be longer if additional verification is required.

Thank you for your patience and understanding.
Murat Yasar 5 Reputation points

2025-02-18T07:26:06.88+00:00

Rakesh, I have them same issue have been providing documents for the last 2 months! This is a terrible experience of Microsoft products. TrackingID#2412300040008177
Radosław Domański 35 Reputation points

2025-02-18T08:01:42.02+00:00

Hi @Rakesh Gurram
thank you for your reply.
Here is my TrackingID#2502050040013508

Just to clarify - I don't mind waiting for a few days as long as I'm not waiting for nothing.
I asked very specific questions a few times and received only generic and unhelpful responses so far.
Rakesh Gurram 12,490 Reputation points Microsoft Vendor

2025-02-18T08:10:02.1666667+00:00

Hi Radosław Domański,

Thank you for the information. We’ll connect with the support team internally to assist in resolving your issue.
Radosław Domański 35 Reputation points

2025-02-18T13:45:54.8966667+00:00

Amazing, thank you
ajkuma 28,041 Reputation points Microsoft Employee

2025-02-19T18:26:09.0633333+00:00

Radosław Domański, To keep you informed, we are still discussing on this internally, and will get back to you as soon as we have more updates.

We appreciate your patience!
Jag Shetty 0 Reputation points

2025-02-20T04:00:08.92+00:00

I went through a painful experience of dealing with domain name verification for the same reason of domain purchased through personal email. Not sure how can one purchase a domain on non existent domain email id :).
After updating the domain contact to the start up company domain name based email and the address at DNS and providing that as an evidence things started moving and finally got to the next phase. I agree this process need to be bit more clear and streamlined.
Radosław Domański 35 Reputation points

2025-02-20T09:25:35.5733333+00:00

@Jag Shetty I have it updated, I have been using the domain email in all my email, I even verified it in Microsoft Entra ID AND updated my linked in to the domain email

nothing has worked so far
Murat Yasar 5 Reputation points

2025-02-20T09:27:55.86+00:00

do you have any suggestions to speed up this painful process?
ajkuma 28,041 Reputation points Microsoft Employee

2025-02-20T15:23:24.94+00:00

Radosław Domański, Following-up from an update from our internal team, we request you to submit an appeal within your Founders Hub portal (you will find the instructions within).

I have relayed the feedback to our Startup team.
ajkuma 28,041 Reputation points Microsoft Employee

2025-02-20T15:28:05.85+00:00
Murat Yasar, Based on my understanding of your ask, you may check the doc section 'Business and Domain Verification' for a list of FAQs.

When should I complete Business or Domain Verification and how long will it take to hear back? / How long does it take to pass business or domain verification? Verification takes seven business days and is required to be eligible for more Azure credits. Gathering all relevant documents can take time. We recommend beginning this process early to allow for time collecting all of the necessary information and the verification process. The status of verification requests is displayed on your Founders Hub Home page.
Radosław Domański 35 Reputation points

2025-02-25T19:18:00.6266667+00:00
The update in my case is that I received a message saying:

This is to inform you that, your Business and Domain Verification is successfully passed. However, you can go ahead for the Level Up Request.

I don't know what's a Level Up Request , but my domain verification is still denied.

The interesting thing that has changed since then is that I now have 3 attempts again (I was down to 1)

I asked about it 4 days ago and still there is no response. I honestly don't understand why this has to be so painful...
ajkuma 28,041 Reputation points Microsoft Employee

2025-02-27T18:44:56.5733333+00:00

A Level Up Request in the Microsoft Startup FoundersHub program is essentially a request to move up to the next level in the program. Each level offers different benefits, including increased Azure credits and extended time to use those credits. Please check this doc.

Based on your issue description, I understand even though your business and domain verification has passed, your domain verification is still denied. This could be due to a mismatch in the email address provided or other verification criteria. Just to confirm, could you please verify your business's domain by signing in to Founders Hub (doc).

I understand the concern, let me look into this for you and ensure that your issue is addressed as soon as possible. Thank you for your patience.

Where do you see the domain verification denied error message?

I'm also reaching out to you privately.

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Founder's Hub Azure Domain Verification

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