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setup.office.com site is down, 64 bit download is "service unavailable"

Rabia Rizwan 5 Reputation points
2025-02-15T09:15:22.46+00:00

Hi

I am on office.com site and want to download office 2024 professional plus. However, setup site keep giving me "Service Unavailable" error when I click on 64-bit download button.

I've been trying for days and on different networks, on different browsers but the error is always there.

Can you please help? I have purchased a Office 2024 professional plus product key and now want to download the software.

I have tried cmd line configuration.xml installation too, but that too keep giving error!

Looking forward to hearing from someone soon.

Regards

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,284 questions
Setup
Setup
The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Emi Zhang-MSFT 27,961 Reputation points Microsoft Vendor
    2025-02-17T06:19:49.3733333+00:00

    Hi,

    Please refer to this article and go to https://www.office.com/ and sign in with your Microsoft 365 account:

    https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-office-2024-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

    Follow these steps and install Office in PC.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Rabia Rizwan 5 Reputation points
    2025-02-17T07:02:59.6733333+00:00

    Hi. The steps in the guide https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-office-2024-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658 are not working for me. I am neither unable to redeem the product key nor do the site allows me to go beyong "the 64-bit/32 bit download" page.

    Can anyone provide me guided help? This is causing nuisance. Since when getting the support became impossible?

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