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I'm having issues uninstalling and installing apps with Windows Installer and I've also seen Volume Shadow Copy errors in the Event viewer and I believe these are related.
I tried installing Gigabyte RGB Fusion after downloading the latest version, and the Window installer runs, says its "Preparing to install" and sits there hung.
Same problem when uninstalling apps. Some apps I can uninstall and I don't think those used the Windows Installer but I may be wrong?
I tried to enable System Restore however the Protection Settings show Available Devices "Searching" and Configure is greyed out and Create is greyed out.
I ran MSConfig and disabled most of the Startup items and stopped most of the non-Windows services and rebooted.
Checked services:
Services related to System Restore are:
Volume shadow copy Multimedia Class Scheduler Remote Procedure Call (RPC) DCOM Server Process Launcher Plug and Play.Dism /Online /Cleanup-Image /CheckHealth
Deployment Image Servicing and Management tool
Version: 10.0.26100.1150
Image Version: 10.0.26100.3194
No component store corruption detected.
The operation completed successfully.
Dism /Online /Cleanup-Image /ScanHealth
Deployment Image Servicing and Management tool
Version: 10.0.26100.1150
Image Version: 10.0.26100.3194
[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.
Dism /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 10.0.26100.1150
Image Version: 10.0.26100.3194
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
sfc/scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
Event viewer shows:
Log Name: System
Source: Volsnap
Date: 15/02/2025 5:50:35 PM
Event ID: 67
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JDMILS02
Description:
The shadow copy of volume C: being created failed to install.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Volsnap" Guid="{cb017cd2-1f37-4e65-82bc-3e91f6a37559}" EventSourceName="volsnap" />
<EventID Qualifiers="49158">67</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-02-15T06:50:35.4714729Z" />
<EventRecordID>5199</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="19668" />
<Channel>System</Channel>
<Computer>JDMILS02</Computer>
<Security />
</System>
<EventData>
<Data Name="DeviceName">\Device\HarddiskVolumeShadowCopy2</Data>
<Data Name="VolumeName">C:</Data>
<Data Name="NTSTATUS">c00000b5</Data>
<Data Name="SourceTag">196</Data>
<Data Name="SourceFileID">0x0001</Data>
<Data Name="SourceLine">15530</Data>
<Binary>000000000600300000000000430006C0C4000000B50000C002000000000000000000000000000000</Binary>
</EventData>
</Event>
I'm thinking the Windows Installer issue is related to the VSS service as I assume it will create a restore point before any install/uninstall.
In Task Manager, I had a Background Process for Microsoft Volume Shadow Copy Service \ Volume Shadows Copy, which I Killed Task, and when I did, the Windows Installer for RGBFusion came to life and is now showing "Please wait while Windows configures RGB Fusion. Gathering required information." I think it's hung again.
EDIT: I Stopped the Volume Shadow Copy task in Task Manager and the install went all the way through to the end!
Event viewer shows:
Log Name: Application
Source: System Restore
Date: 15/02/2025 6:17:07 PM
Event ID: 8193
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JDMILS02
Description:
Failed to create restore point (Process = C:\WINDOWS\system32\msiexec.exe /V; Description = Installed RGB Fusion.; Error = 0x80010108).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="System Restore" />
<EventID Qualifiers="0">8193</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-02-15T07:17:07.8161472Z" />
<EventRecordID>8032</EventRecordID>
<Correlation />
<Execution ProcessID="15168" ThreadID="0" />
<Channel>Application</Channel>
<Computer>JDMILS02</Computer>
<Security />
</System>
<EventData>
<Data>C:\WINDOWS\system32\msiexec.exe /V</Data>
<Data>Installed RGB Fusion.</Data>
<Data>0x80010108</Data>
<Binary>080101805F020000490200005702000022CE28677C6DDA79E28C1C000000000000000000</Binary>
</EventData>
</Event>
....and....
Log Name: Application
Source: VSS
Date: 15/02/2025 6:18:07 PM
Event ID: 24
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: JDMILS02
Description:
Volume Shadow Copy Service Warning: The Volume Shadow Copy Service is shutting down and is experiencing delay while waiting for in-progress calls to complete.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">24</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-02-15T07:18:07.2423766Z" />
<EventRecordID>8034</EventRecordID>
<Correlation />
<Execution ProcessID="5664" ThreadID="0" />
<Channel>Application</Channel>
<Computer>JDMILS02</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>2D20436F64653A2020434F525356434330303030303137352D2043616C6C3A2020434F525356434330303030303136342D205049443A202030303030353636342D205449443A202030303030353931322D20434D443A2020433A5C57494E444F57535C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>
My system is:
OS Name: Microsoft Windows 11 Pro
OS Version: 10.0.26100 N/A Build 26100
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Me
Registered Organization:
Product ID: 00330-80000-00000-AA462
Original Install Date: 19/01/2025, 1:00:30 PM
System Boot Time: 15/02/2025, 5:54:50 PM
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B360M AORUS Gaming 3
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 13 GenuineIntel ~3600 Mhz
BIOS Version: American Megatrends Inc. F14, 7/07/2020
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume4
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC+10:00) Canberra, Melbourne, Sydney
Total Physical Memory: 16,315 MB
Available Physical Memory: 9,311 MB
Virtual Memory: Max Size: 37,819 MB
Virtual Memory: Available: 27,637 MB
Virtual Memory: In Use: 10,182 MB
Page File Location(s): C:\pagefile.sys
Here's a good writeup on troubleshooting VSS.
https://techpress.net/how-to-troubleshoot-volume-shadow-copies-on-windows/
Thank you MotoX80, that was very informative. I have found the following:
EDIT: The "vssadmin list shadowstorage" command finally completed as I was about to post this reply. The result is this:
Shadow Copy Storage association
For volume: (C:)\\?\Volume{9db72103-b8aa-11ee-a8f1-b42e9965eb24}\
Shadow Copy Storage volume: (C:)\\?\Volume{9db72103-b8aa-11ee-a8f1-b42e9965eb24}\
Used Shadow Copy Storage space: 0 bytes (0%)
Allocated Shadow Copy Storage space: 0 bytes (0%)
Maximum Shadow Copy Storage space: 29.3 GB (2%)
*** I don't think the volume name is correct? It has a "?" character in it.
The errors in Event viewer for VSS tends to make me believe that VSS is the issue stopping me from installing & uninstalling anything Windows Installer related:
How should I go about fixing VSS? Should I scope myself on each event ID and try that?
Is there a generic reset VSS command to set it back to "normal"?
The following command seems to hang and do nothing:
Hmmmm.... I wonder if your other errors are just a byproduct of whatever problem is causing that to hang. On my Win11 laptop (C drive is SSD) it returns immediately.
I haven't fought any VSS problems in years so I may not be the best person to help you. But I do have some thoughts on things you can look at.
Is your C: drive a hard disk or SSD? Have you been having any other disk performance issues with other applications? Did you install any 3rd party antivirus products? Maybe temporarily disable it if you have one.
I think that I would start with a chkdsk and verify that your file system is ok. If it is then run cleanmgr and get rid of old temp files, clean out the recycle bin and remove old Windows Update files. Next run "defrag /a c:" and if it reports that you should defrag the volume.
Then I'd reboot.
Check system restore then and see if it responds. Mine looks like this.
My C-drive is a fixed M.2 drive, 4TB, Model: CT4000P3PSSD8 with a GPT partition.
Is there any way to check the M.2 SSD using a boot disk? I keep running CHKDSK and rebooting and still have errors on the disk.
Did you run chkdsk with the /f switch? Try the /r switch also.
I found this software on the Crucial site. Install/run it to see if your disk needs a firmware update. Run any diagnostic options that it has.
I now have to use TaskManager to view the VSS tasks and when installing or uninstalling apps using Windoes installer, as soon as the installer stops and seems to be waiting, I see the VSS task running, I kill the task, the installer then continues and does what it has to.
When running CHDSK I get this:
C:\Windows\System32>chkdsk /scan
The type of the file system is NTFS.
The remote procedure call failed.
A snapshot error occured while scanning this drive. Run an offline scan and fix.
C:\Windows\System32>
I'm not sure if its a disk issue or a VSS issue?
Run "chkdsk c: /f" from an admin command prompt. Reply Y and reboot.
When you log back in, check the application event log for the 1001 event. Review that for errors.
Run a second chkdsk.
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Hi JDMils,
Thanks for your post. Before moving on, please also contact Gigabyte RGB Fusion support for assistance.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Also, please try the troubleshooting steps in the below and check if they help in resolving the issue.
Method 1:
Step 1:
Check if the Volume Shadow Copy service is running on your computer or not.
To check for the same follow the steps below:
a) Click ‘Start’, type ‘services.msc’ and hit Enter.
b) Locate “Volume Shadow Copy” and check if the service is started.
c) If not ‘Start’ the service.
If the service was already started, I’d suggest you to stop the service and restart the same. Repeat the above steps for ‘Windows Backup service”, too. Shadow copy errors are often caused by disk problems (usually minor) which check disk will find and correct.
Method 2:
Try Clean Boot.
Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may go ahead and disable or uninstall the same. Refer the following Microsoft KB article for more information on how to troubleshoot a problem by performing a clean boot: How to troubleshoot a problem by performing a clean boot:
http://support.microsoft.com/kb/929135
Note: After the issue is solved please refer to the article How to reset the computer to start normally after clean boot troubleshooting in the above link.
Best Regards,
Ian Xue
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