unable to complete "configuration" for Sendgrid service

Question

Have provisioned a Sendgrid account through Azure on a Essentials 50K plan, and all is working fine (integration all working, sender auth configured etc..).

However, I'm seeing the following message on the portal:
"Configure your SaaS account on the publisher's website to complete the purchase. Billing will start after your account is configured. If no action is taken within 30 days from the initial subscription, this SaaS subscription will be automatically deleted."

I can see no missing configuration and/or other steps I can take on the Sendgrid side in order to resolve this. Having contacted Sendgrid support they aren't too interested (and are throwing it back to Microsoft - but of course there are no options to raise a support ticket for Sendgrid as it doesn't fit any of the service options).

Interested if anyone has any ideas as to what the missing "configuration" might be. I'm keen not to lose this resource as there are a lot of domain auths setup which I could do without having to recreate on a new instance.

Answer 1

Hi T Mauz,
Thank you for reaching out to us on the Microsoft Q&A forum.

It seems you are having a problem in Configure your SaaS account.

Here is the process from Microsoft for SaaS subscription and configuration: -
When you select Subscribe, you see the following message: Your SaaS subscription is in progress. This process takes a few minutes. Don't close the window until it's finished. to configure the SaaS account, forward this email to the relevant person.

To complete the process and start using the SaaS offer, you're required to configure your subscription. In the SaaS offer in the online store, select Configure account now or in the email, select Configure now. You're redirected to the publisher's website. Billing starts after your account is configured on the publisher's website.

Important (If you don't complete the configuration process within 30 days, the SaaS subscription is automatically deleted.)

You can check your subscription status by selecting Notifications (bell).

How to purchase a SaaS offer in the Azure portal - Microsoft marketplace | Microsoft Learn

Hope this helps!

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