Unable to Select a Microsoft Purview account

Question

Can someone here please assist me in fixing this issue from https://web.purview.azure.com/ where I cannot select the Account name?

The primary tenant has been selected under the Microsoft Entra ID and the license is Entra ID P1 most of the users are in M365 E3 and the rest are just F3 licenses.

Answer 1

Hi @EnterpriseArchitect

It seems like you are facing an issue where you are unable to select a Microsoft Purview account on the https://web.purview.azure.com/ portal. Based on the information provided, it appears that the primary tenant has been selected under the Microsoft Enterprise ID, and the license is Enterprise ID P1, with most users having M365 E3 licenses and the rest having F3 licenses.

To troubleshoot and potentially resolve this issue, you can consider the following steps:

1. Verify Permissions – Ensure that your user account has the necessary Microsoft Purview roles assigned (like Data Reader, Data Curator, or Collection Admin) in Microsoft Purview Studio. Without proper permissions, the account may not appear in the selection list.
2. Check Subscription & Resource Access – Make sure the Purview account is in a subscription where you have at least Reader access. If your account doesn’t have visibility into the resource, it won’t show up.
3. Confirm Tenant & Region Alignment – Since you’ve selected the correct Microsoft Entra ID tenant, also check that your Purview account is created in the same tenant and accessible from your current region.
4. Browser & Cache Issues – Sometimes, clearing browser cache or trying a different browser (or incognito mode) can help resolve UI issues.
5. Check Licensing Requirements – Although most users have M365 E3 and F3 licenses, ensure that the required Microsoft Purview licensing is in place, as some advanced features may need additional licensing beyond Entra ID P1.

If none of these work, you may want to check Azure Role Assignments for your user or contact your Azure admin to ensure you have the correct permissions. Let me know if you need more details!

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