Setting up shared channels in teams

Question

Hi,

I'm a admin and trying to configure Teams to allow users to create shared challens with other organizations. When a user selects a channel for sharing and enters the email of the person at the other org, they get this error: "Can't share this channel with people from this org"

I've followed every step on these two pages:

https://learn.microsoft.com/en-us/microsoftteams/shared-channels-errors

https://learn.microsoft.com/en-us/microsoft-365/solutions/collaborate-teams-direct-connect?view=o365-worldwide

But still no luck. Any idea how to debug this and find the problem?

Thanks -

Joe

Answer 1

Hi @Joe Levy

According to your description, you have correctly configured external access. The problem may be caused by the outbound settings of the external user's organization may not allow sharing with your organization.

Please contact the other organization to see if external access has been disabled or your organization's domain has been disabled.

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