Errors trying to access Prometheus Explorer.

Devesh Dama 20 Reputation points Microsoft Employee
2025-02-13T05:37:28.82+00:00

While trying to access Prometheus Explorer for my AKS cluster, I see the following error message:

Your Azure Monitor workspace could not be reached. Please visit the troubleshooting documentation for more information.

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Azure Kubernetes Service (AKS)
Azure Kubernetes Service (AKS)
An Azure service that provides serverless Kubernetes, an integrated continuous integration and continuous delivery experience, and enterprise-grade security and governance.
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  1. Nikhil Duserla 4,670 Reputation points Microsoft Vendor
    2025-02-13T10:40:09.1866667+00:00

    Hi @Devesh Dama,

    Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

    I have created the same environment in my labs, and I am able to explorer it.

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    The issue might have with conditional Access policy requires a compliant device, and the device is not compliant. The user must enroll their device with an approved MDM provider like Intune.

    Additional Details

    Your administrator might have configured a conditional access policy that allows access to your organization's resources only from compliant devices. To be compliant, your device must be either joined to your on-premises Active Directory or joined to your Azure Active Directory.

    If you have any further queries, do let us know.

    If you found this informative, please consider accepting an answer as a token of appreciation. And don't forget to give it a thumbs up 👍 if it was helpful.


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