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Files are no longer visible after a while in Explorer.exe

Alexandro Di Nicola 0 Reputation points
2025-02-12T13:02:39.7466667+00:00

Hi all,

I have a problem that I can't figure out the cause of, and I'm not sure how to solve it.

A customer called me and mentioned that, when he has a few folders open (using Explorer.exe, the default program for viewing folders in Windows 11), after a while, the folders appear to have no files inside, even though they haven't been touched or modified. If he refreshes the view, the files reappear.

This issue occurs even if you enable the option to show hidden files, or adjust other settings like the checkbox. After refreshing the folder, no files are visible, but they come back once you refresh the view again.

This doesn't happen every time, but I've noticed it happens most frequently when I have one or more tabs open for a folder on a shared drive.

I opened a ticket in Microsoft Answers but the solutions given did not work.
I'm not sure what else I can test or how to resolve this issue.

Thank you!

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Windows Network
Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
822 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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