Keyboard Not Responding in AVD Session

Question

The keyboard is not functioning during the AVD session, although the mouse cursor can be moved on the screen.

Troubleshooting steps taken include:

• Signed out and signed back into the AVD session.
• Reset the AVD, but the issue persisted.
• Uninstalled and reinstalled the AVD application.
• Checked keyboard settings and advanced keyboard options, but no success.

Regards,

Mohana Reddy

Answer 1

Hi Mohana Reddy,

Thank you for reaching out to us on the Microsoft Q&A forum.

It seems like you are facing a problem with connectivity of your keyboard

Here are a few steps you can try:

1. Check that both your local machine and the AVD client are fully updated, generally the client automatically updates when a new version is available. To check for updates manually, see Update the client.
2. Disable software such as antivirus programs or other remote desktop applications which might interfere with AVD. Try disabling them temporarily to see if it resolves the issue.
3. If you're accessing AVD through a web browser, try using a different browser to see if the issue is resolved.
4. Check Event Logs, On your session host VM, go to Event “Viewer > Windows Logs > Application” and look for any errors related to the Remote Desktop Agent or AVD. This might give you more insight into what's causing the issue.
5. Go to Start > Settings > Ease of Access > Keyboard and toggle on "Use the On-Screen Keyboard”. This will help you determine if there is any hardware problem.

I hope the above information is helpful, if you have further queries feel free to reach out.

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