Microsoft founders hub has not responded to my support ticket for 50 days!

Batuhan Zeybek 0

I created a ticket regarding the domain verification section on December 10th. But I haven't received any response since then. How can support not respond within 50 days? What kind of incident is this?

Junjie Zhu - MSFT 20,206 Reputation points Microsoft Vendor

2025-01-31T03:06:07.6966667+00:00

Hello @Batuhan Zeybek ,

Welcome to Microsoft Q&A!

Could you please share the ticket TrackingID?

Thank you.
Batuhan Zeybek 0 Reputation points

2025-01-31T09:03:10.6333333+00:00

Hello @Junjie Zhu - MSFT

My ticker number is : 2412090040006534

Thank you. I hope they will answer my ticket after 50 days.
Batuhan Zeybek 0 Reputation points

2025-01-31T09:03:24.6533333+00:00

Hello @Junjie Zhu - MSFT

My ticker number is : 2412090040006534

Thank you. I hope they will answer my ticket after 50 days.
Batuhan Zeybek 0 Reputation points

2025-01-31T09:04:18.2966667+00:00

Hello @Junjie Zhu - MSFT

My ticker number is : 2412090040006534

Thank you. I hope they will answer my ticket after 50 days.
Roy Li - MSFT 33,926 Reputation points Microsoft Vendor

2025-02-03T05:41:22.5433333+00:00

Hi @Batuhan Zeybek I'm contacting the team to see if your ticket is handled by them. I'll update here once I got response.
Roy Li - MSFT 33,926 Reputation points Microsoft Vendor

2025-02-04T03:03:00.4733333+00:00

@Batuhan Zeybek Based on the response I got from the Store team, your ticket is handling by another team from the azure. Please open a new ticket for your issue and reference the original one to having support. If you don't want to open a new ticket, then please keep replying to the open ticket.
Batuhan Zeybek 0 Reputation points

2025-02-04T10:34:05.3466667+00:00

@Roy Li - MSFT I am tried to create new ticket or reply to the open ticket. They dont answer me. What should i do ?
Junjie Zhu - MSFT 20,206 Reputation points Microsoft Vendor

2025-02-06T08:16:49.4466667+00:00

Hello @Batuhan Zeybek ,

Generally, there will be a reply within three working days.

2 answers

Randall Lujan 0 Reputation points

2025-02-04T16:04:04.81+00:00

Try a different Microsoft platform I believe this is one is new and a big understaffed. It would likely be more helpful to ask Copilot to help with your inquiries but be specific as go which platform or application you contact Copilot as the AI is very specific to its platform and design.
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Randall Lujan 0 Reputation points

2025-02-04T16:08:41.6433333+00:00

Be platform specific. And have your credentials lined up. With the partners and founders hub, Azure, Microsoft learn, for developers and 365 it's very complicated to get the right username or email lined up with the issue itself and the program therin. Try Copilot. .
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Microsoft founders hub has not responded to my support ticket for 50 days!

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