Hello Bah Mamadou Aliou,
Thanks for your question.
You need to do a soft match. But is recommended you back up the user’s data (e.g., mailbox, OneDrive) as a precaution.
In summary:
- If the user doesn’t exist in your on-premises AD, create a new user account.
UserPrincipalName (UPN): Must match exactly.
ProxyAddresses: Ensure the primary SMTP address matches the cloud user’s email address.
- ObjectGUID or ImmutableID: These are used to match the on-premises user with the cloud user during synchronization.
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola