Unable to create pay as you go subscription on azure

Question

Unable to create new subscription.

URL: https://signup.azure.com/signup?offer=ms-azr-0003p&appId=102&ref=&redirectURL=https:%252F%252Fazure.microsoft.com%252Fget-started%252Fwelcome-to-azure%253Fsrc%253Dacom_payg&l=en-in

SessionID: fb975a16-8cf9-4d96-acb5-d6cba0e19f63
TimeStampUTC: 1/25/2025 3:02:50 PM

{"ErrorCode":"SmsChallengeRiskRejection_flightOn","ErrorTitle":"We’re unable to validate your phone number","ErrorDescription":"Phone validation is required to confirm your identity and complete signup.","RecourseOptions":[{"Description":"Reenter your SMS verification code, or try again with a different phone number.","Link":"https://signup.azure.com/signup?offer=ms-azr-0003p&appId=102&ref=&redirectURL=https:%2F%2Fazure.microsoft.com%2Fget-started%2Fwelcome-to-azure%3Fsrc%3Dacom_payg&l=en-in","LinkText":"Reenter your SMS verification code, or try again with a different phone number.","LinkId":"TryAgain"}],"AdditionalInfo":null}

Answer 1

Hi @Santosh Pisini ,

if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

Here are some additional information:

You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

• A Voice-over-IP (VoiP) phone number can't be used for the phone verification process
• Check that your phone can receive calls or SMS messages from a United States-based telephone number.
• Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
• If your phone doesn't receive text messages (SMS), try the Call me option.

Source: No verification text message or phone call

Make sure to select the right country code in the drop-down and enter the phone number without the country code.

One option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Maybe they are able to help.

Another option might be to give it a try with using a smartphone or a different device and a "private/incognito window" of the browser to get the registration/validation done.

I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten