Could you please assist me with redeeming my Microsoft 365 Business Premium subscription as I am unable to log in due to additional verification requirements?

Question

Dear Microsoft Support Team,

I hope this message finds you well.

I am writing to seek assistance with redeeming my Microsoft 365 Business Premium subscription. Unfortunately, I am unable to log in as the system is requesting additional verification. Despite my attempts, I have been unable to complete the verification process.

Could you kindly assist me in resolving this issue? Your prompt support would be greatly appreciated.

Thank you for your attention to this matter.

Best regards

Answer 1

To redeem your Microsoft 365 Business Premium subscription, you will need to log in to the Founders Hub Portal. If you are facing issues with additional verification, it may be necessary to reset your password or ensure that you are using the correct account.

For further assistance, you can contact Microsoft Support directly to resolve the verification issue. They can provide guidance on how to proceed with the login and activation process.

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References:

• Microsoft 365
• Get support for Microsoft 365 for business

Answer 2

@Ayoola Fakoya, Thanks for posting in Q&A. From your description, I know you have issue with redeeming Microsoft 365 Business Premium subscription. And the additional verification can't be completed. For this issue, we are not familiar, you can open case with Microsoft 365 business support to help you look into the issue.

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid

Thanks for your understanding.

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