OneNote 2013 crashes after some 30s when opening a specific database

Question

Hi,

I have been using OneNote for several years now with a great benefit but since last week I encounter a permanent problem when trying to open my file from my Windows PC.

The software installed is a Microsoft Office Professional 2013 package. I choosed to install my OneNote dababase on my OneDrive in order to share it with my Android devices (Galaxy S23 and Galaxy Tab 7) on which with the OneNote client installed on the phone I can freely access and update the OneNote database. But this was before last week.

Alas, from now on, while anything continues to work properly on my android devices, when I start OneNote on the Windows 10 PC, the application systematically crashes after may be 30 seconds of delay, during which I can see a synchronisation running. The behaviour is the same when I use my other Windows 10 PC (Laptop) with the same Office Professionnal package installed. At the same time, my Galaxy Tab 7 continues working well like my Galaxy S23 on the same OneNote Database.

I surmise something wrong in the database.

Is there any process allowing to clean up the database?

Answer 1

Hi,

Did you mean you add the OneDrive service in OneNote and try to upload Notebooks to the OneDrive account? This problem appeared when you are trying to sync Notebooks, is my understanding correct? If yes, please try this method to help you:

NOTE: Before making any changes, ensure you have a backup of your OneNote notebooks. You can do this by exporting your notebooks to a local drive.

1. Clearing the OneNote cache can sometimes resolve synchronization issues. To do this, close OneNote and navigate to C:\Users\<YourUsername>\AppData\Local\Microsoft\OneNote\15.0\. Delete the OneNoteOfflineCache.onecache file. Restart OneNote and let it resynchronize.
2. If the above steps don't work, you might need to recreate your OneNote notebook. Create a new notebook and copy the sections from the old notebook to the new one. This can help if the original notebook is corrupted. Then sync the new Notebook.
3. You can try repairing your Office installation. Go to Control Panel > Programs > Programs and Features, select your Office installation, and choose "Repair."
   https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b#ID0EBD=Windows_10

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Answer 2

Hi, thanks a lot for this answer. For your information the cache wipe did not correct the pb. I created a new notebook and copied the sections in it. That said it is strange to see that when your create a OneNote notebook on the OneDrive, you cannot see any file, only a link, which is very different from when you create it on a local drive where all the *.note files can be seen. It is really puzzling because we do no know where our data are, and what size they occupy.