Unable to reactivate subscription or create a support ticket for assistance

Question

I have a subscription that is disabled but does not appear to have any past due balance. When I try to reactivate it, I get "You don't have any outstanding charges for <credit card>. If you recently made a payment, it may take up to 24 hours to be properly reflected." I try to create a support ticket, but it just does an automated answer and doesn't allow me to create the ticket.

Answer 1

Hello IT,

Thnks for your question.

As you are unable to open a support request, could you try the global service numberes? See:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola