Issues with Phone Number Authentication While Creating Azure Free Account

Question

Unable to create an Azure free account due to issues authenticating the phone number. When selecting "Text me" or "Call me," an error occurs.

Answer 1

Hello @Harsh

Thank you for posting your query on Microsoft Q&A.

If you are encountering the error "We’re unable to validate your phone number" while trying to create an Azure account, there could be several reasons for this issue.

1.Ensure that you are entering your phone number in the correct format. Make sure to include the country code and remove any leading zeros from the phone number.
2.Verify that you have a stable network connection. Temporary network issues can sometimes cause validation problems.
3.If the error persists, you can try using a different phone number for validation.

If none of the above solutions work, it is advisable to reach out to Azure Support directly.

The creation of an Azure Free account isn't supported here on the Q&A forums, I'd recommend reaching out the Sales team via one of the options listed on the Azure free account webpage.

If the email address you used to create your account is a personal one, you can enable another security feature on your account. If that does not work, you can create a billing support ticket or call customer service

I've seen this a few times and it can usually be solved by reaching out to support. To do so you can also dial the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

In the meantime, you can try steps here:  https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up

I hope this clarifies things. Please contact us if you have any additional questions.

If this answers your query, do click Accept Answer and Yes for "Was this answer helpful". And, if you have any further query do let us know.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Best regards,
Sakshi Devkante

Answer 2

Hello @Harsh

Thank you for posting your query on Microsoft Q&A.

If you are encountering the error "We’re unable to validate your phone number" while trying to create an Azure account, there could be several reasons for this issue.

1.Ensure that you are entering your phone number in the correct format. Make sure to include the country code and remove any leading zeros from the phone number.
2.Verify that you have a stable network connection. Temporary network issues can sometimes cause validation problems.
3.If the error persists, you can try using a different phone number for validation.

If none of the above solutions work, it is advisable to reach out to Azure Support directly.

The creation of an Azure Free account isn't supported here on the Q&A forums, I'd recommend reaching out the Sales team via one of the options listed on the Azure free account webpage.

If the email address you used to create your account is a personal one, you can enable another security feature on your account. If that does not work, you can create a billing support ticket or call customer service

I've seen this a few times and it can usually be solved by reaching out to support. To do so you can also dial the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

In the meantime, you can try steps here:  https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up

I hope this clarifies things. Please contact us if you have any additional questions.

If this answers your query, do click Accept Answer and Yes for "Was this answer helpful". And, if you have any further query do let us know.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Best regards,
Sakshi Devkante