Office 2021 Home and Student

Question

Previously, the computer came with Office 2021 Home and Student Edition, but later uninstalled this version and reinstalled Office 2021 LTSC.

After activating the new Office 2021 LTSC, the product information still shows Home and Student Edition. I have tried uninstalling and reinstalling twice, but the problem persists.

Thank you in advance for any suggestions.

Answer 1

Hi,It seems that the previous product Office 2021 Home and Student was not completely uninstalled from PC.

First, please download the Office support tool to help you uninstall Office completely:

https://aka.ms/SaRA-officeUninstallFromPC

Then follow these steps to completely remove product key from your PC:

I suggest you check the status of Office license in PC, please follow these steps: Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you are running 32-bit Office on a 64-bit operating system: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you can find the Office product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

If the 32bit version of Office installed on a 64bit operation, run the following command: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

After completing these steps, it is recommended that you reinstall and activate Office.

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