Blob Storage Bandwidth

Question

I am a Tier 2 ISP with 2 public IP prefixes, and both are experiencing bandwidth issues to Azure. My upstreams see no issue, but Microsoft I cannot get ahold of. I tried reaching out to ioc@microsoft.com, on X, and by ticket.

How can I troubleshoot this issue? I can't even create a support ticket....

Answer 1

Hi @Noah Smith
Here are some troubleshooting steps that may resolves your issue.

Identify whether the issue is limited to certain services or if it affects all traffic going to Azure. The next step is to check network performance by looking at how your network connections are performing and noting any unusual routing paths or delays. It is also recommended to keep a record of any problems found for further review.

The next step is to work with your service provider and share your observations with them. They may need to look into and fix any configuration or routing problems on their side. Finally, it is suggested to check Azure's Network Troubleshooting Documentation for help with network performance issues and to find common problems.

Kindly inform us whether the issue has been resolved and provide additional details regarding the problem.