How can I delete my account and my credit card info?

Question

Hi there! I am the cardholder associated with this subscription and would like to cancel it. Unfortunately, Jesús Garcia, who initially managed this account, is no longer affiliated with our business, and we no longer have any means of contacting him.

To prevent any further charges to my credit card, could you please guide me on the necessary steps to finalize this cancellation? If any additional information is required from me, I will be happy to provide it.

Thank you for your assistance. I look forward to your prompt response

Thank you

JC

Answer 1

Hello JC,

Thank you for contacting MS QnA,

To cancel a subscription when the original account manager is no longer available, here are the steps you can take:

1. Contact the Subscription Provider's Support

• You can find customer support contact details (email, chat, or phone number) on the subscription service's website.

1. You are the cardholder.
2. The previous account manager is no longer affiliated with your business.
3. You wish to cancel the subscription to prevent further charges.

2. Provide Verification Details

• Be prepared to verify your identity and cardholder details. Most providers may ask for:

1. Your name and contact information.
2. The last 4 digits of the card being charged.
3. Any account or subscription ID tied to the subscription (if known).
4. Proof that you’re authorized to cancel (if needed, such as a company letter or cardholder declaration).

3. Request Proof of Cancellation

After the cancellation is processed, ask for written confirmation (email or document) that the subscription has been terminated and that no further charges will occur.

Here is the support link https://azure.microsoft.com/en-us/support/create-ticket.

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Siri