I am working on a project where i am using immersive reader but when i try to use the immersive reader it is giving me an error which says: "Sorry we couldn't get the right information to show the text correctly" also throwing a 401 unauthorized error"

Question

Getting the following error while trying to run the immersive reader in my project:

Answer 1

Hi Misbah Ul Haq Kanth

I understand that you are encountering an issue, It sounds like you're encountering a 401 Unauthorized error with the Immersive Reader in your project. This error typically indicates an issue with authentication or authorization. 

 Here are some steps:

1.Above Error suggestions either endpoint URL or key is malformed on invalid. Please make sure that your URL and endpoint is not containing any space or not malformed. 

2. Please Clear cache from website and make sure your Immersive Reader resource is properly configured to use Microsoft Entra authentication and other authentications methods. Confirm that the TENANT_ID, CLIENT_ID, and CLIENT_SECRET in your environment are correctly set.

If the issue still persists, please support ticket.

kindly refer below documentation: authenticate

Hope this helps. Do let us know if you any further queries.

 

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