Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Assistance Needed: Issue with M365 Copilot Chat Integration
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Disha R
10
Reputation points
Hi,
I’ve created an agent embedding Microsoft 365 Copilot and used the inbuilt Dynamics 365 Customer Insights connector with the "Get items from an entity" action.
The integration works as expected in Copilot Studio and the Teams app, where I can successfully retrieve and access responses. However, I am encountering an issue where the response does not appear in the M365 Copilot chat.
Here’s what I’ve verified so far:
The connector is correctly configured in Copilot Studio.
The agent is functioning in other platforms like Teams.
No visible errors are being logged during the process.
Could this be related to permissions, authentication flow, response formatting, or any differences between Teams and M365 Copilot environments?
I’d appreciate it if someone could help troubleshoot this issue or point me toward potential solutions.
Thank you in advance!
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Prasad-MSFT 8,176 Reputation points Microsoft Vendor2025-01-21T11:43:06.2+00:00 Here are some potential steps you can take to troubleshoot and resolve this issue:
- Permissions and Authentication:
- Ensure that the permissions required for the Dynamics 365 Customer Insights connector are correctly configured in the M365 Copilot environment. Sometimes, permissions that work in one environment might not be fully granted in another.
- Verify that the authentication flow is correctly set up for M365 Copilot. This could involve checking OAuth tokens or other authentication mechanisms to ensure they are valid and have the necessary scopes.
- Response Formatting:
- Check if the format of the response from the "Get items from an entity" action is compatible with what M365 Copilot expects. There might be differences in how data needs to be structured or presented in M365 Copilot compared to Teams.
- Environment Differences:
- M365 Copilot and Teams might have different backend processing or latency issues. Ensure that there are no known outages or service delays affecting M365 Copilot. Sometimes, provisioning issues can cause delays in updates appearing in different environments.
- Retry:
- Sometimes, issues resolve themselves after some time due to backend processing delays. Retry the provisioning process and check for updates after a few hours.
- Permissions and Authentication:
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Robin Sheng-MSFT 5,935 Reputation points Microsoft Vendor2025-01-22T01:37:10.73+00:00 Hi Disha R
Just checking in to see if above information was helpful. If the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. If you have any further updates on this issue, please feel free to post back. Thanks for your understanding and patience.
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