Sorry, we are unable to start trial at this time or How to review/validate your multiple MS accts?

VeX Harbinger 25

So I created my Entra profile and had an existing Azure Acct and attempted to do the Azure "Create a Microsoft Fabric Lakehouse" training and I get the following error ;

Something went wrong

Sorry, we are unable to start trial at this time.

Please try again later or contact support. If you contact support, please provide these details [The link to support is broken]

With the following data;

Activity ID: 2e2d0aa8-6344-46a4-92fd-22dfd05aab46

Request ID: e675da95-1f6a-1b98-74ef-2291e36934a9

Correlation ID: a7288c14-30a5-af30-fa73-9586bb3e1813

Status code: 200

Time: Wed Jan 15 2025 12:07:07 GMT-0500 (Eastern Standard Time)

Service version: 13.0.24852.33

Client version: 2412.1.22075-train

Cluster URI: https://wabi-us-east-a-primary-redirect.analysis.windows.net/

Then I get another error message stating;

Upgrade to a free Microsoft Fabric trial

To create a Warehouse, your workspace My workspace needs to be upgraded to a free Fabric trial capacity. Upgrading requires us to create a free trial capacity for you and assign this workspace to it. Learn more Opens in new window

Failed to prepare a free trial capacity for this workspace

I only have 40 days left on my trial and would love to actually play with this tech.

Sorry if this is a dup but what are the steps to unifi or rectify my accts so that.

Should I see Fabric listed under the App Launcher? I only see Power BI, Security, Purview, and Admin ATM.

Also, I should be logged in with my @sitename.onmicrosoft.com not my personal email Azure Acct, correct?

Add Info:

When I go to https://app.fabric.microsoft.com/home I do have a BI dashboard

Clicking on the trial countdown states;

Upgrade to Power BI Pro

Your free trial of Power BI Pro is ending in 47 days. Upgrade now to continue using all the features of Pro. Learn more about Pro

VeX Harbinger 25 Reputation points

2025-01-15T17:29:04.1733333+00:00

Oh and when I look at "License Info" my workspace under "https://app.fabric.microsoft.com/home?experience=data-factory" only Pro is available even though the counter is active.

1 answer

Rakesh Gurram 11,640 Reputation points Microsoft Vendor

2025-01-16T20:42:29.0233333+00:00
Hi VeX Harbinger,

Thank you for reaching out to us on the Microsoft Q&A forum.

It seems there’s some confusion about your Microsoft Fabric and Power BI trial and licensing status. Here’s how to clarify the situation:

License Info: If your workspace only shows "Pro," your account is currently set up for Power BI Pro features. This may mean the Microsoft Fabric trial wasn’t activated or your account isn’t eligible.

Trial Countdown: The Power BI Pro trial is separate from Microsoft Fabric, and each has its own licensing and trial terms.

Check Eligibility: Ensure your organization qualifies for the Microsoft Fabric trial, as some accounts may not be eligible.

Verify Activation: Confirm that your Microsoft Fabric trial was activated. Look for a confirmation email or notification.

Account Type: Make sure you’re using the correct organizational account (e.g., @sitename.onmicrosoft.com), as personal accounts may limit access.

Access Fabric: Try accessing Microsoft Fabric directly. If it’s available but still shows only Power BI Pro, the trial may not apply to your account.

Please reach out to us if you have any other queries.

If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
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VeX Harbinger 25 Reputation points

2025-01-17T03:37:03.71+00:00

I was going to update this to be clearer in stating that the error message occured when I clicked on the create a Lake House but when I was on the Fabric Dashboard I saw Azure Data Factory (Preview) and got a different error message;

Upgrade to a free Microsoft Fabric trial

To create a Azure Data Factory (preview), your workspace My workspace needs to be upgraded to a free Fabric trial capacity. Upgrading requires us to create a free trial capacity for you and assign this workspace to it. Learn more Opens in new window

Failed to prepare a free trial capacity for this workspace

That page just sends me back to https://learn.microsoft.com/en-us/fabric/get-started/fabric-trial and the loop begins again. Upgrade to Free From what account type?

VeX Harbinger 25 Reputation points

2025-01-17T03:52:31.5633333+00:00

Howdy Rakesh, I'd like to say I appreciate your response and the time it must have taken to type it all but I'm sorry to say it doesn't help me resolve my situation or offer steps to triage it.

"wasn’t activated or your account isn’t eligible" Excellent, How can I tell which if either of these is True?

I know why there is a countdown, I'm just hoping to resolve this with enough time to do some of the training.

This is a personal acct I created for training and yes I'd love to check that, where and how do I?

Um, ok so I searched my email for "Fabric" and saw none. So how can I tell if I didn't get one or if I deleted it? Is there a screen that would say?

This was helpful, thank you

I said above what I see when I access it and the errors I get. Does that mean I have access or not?

I really don't want to sound ungrateful, because I'm assuming you typed all of that and didn't paste it from somewhere but your list is basically a list of the questions I asked. Is there a page that lists my account accessess, how can I tell if I have enough fabric to do what I want? Maybe I just need to delete some workspace and start anew? IDK, All I do know is the data I provided and the associated error messages. So if you could tell me how to confirm any of the above data points, I'd be quite grateful.

VeX Harbinger 25 Reputation points

2025-01-17T04:16:41.9833333+00:00

OK so I finally found that you can go through the Apps Dashboard and select the Admin option, select Users, Select Myself, then select the option manage licenses. From what I see I have both Fabric and Power Bi Enabled

So what else can I do to try and resolve this error? I only have 46 days left

Rakesh Gurram 11,640 Reputation points Microsoft Vendor

2025-01-18T08:40:16.08+00:00

Hi VeX Harbinger,

We sincerely apologize for the inconvenience you are experiencing, especially when you are eager to make the most of your trial period. Encountering challenges like this, even after confirming your licenses, can understandably be frustrating. The "Failed to prepare a free trial capacity" error, particularly when using a personal account, may suggest a limitation or configuration issue.

At this point, we recommend contacting Microsoft Support directly, as they are best equipped to investigate and resolve this matter. With access to backend systems, they can determine the exact reason why the trial is not activating for your account and provide a resolution. While we understand this adds an extra step, their expertise will ensure the issue is addressed effectively.

We deeply regret the inconvenience caused and hope that Microsoft Support will resolve this promptly so you can continue your training without further disruptions. Thank you for your patience and understanding.

VeX Harbinger 25 Reputation points

2025-01-21T02:23:25.4533333+00:00

Found it nvr mind ty

VeX Harbinger 25 Reputation points

2025-01-22T20:53:26.7266667+00:00

Ok so here is the OFFICIAL answer to why I receive error messages when attempting to create the Lakehouse with the MS Fabric Free Trial (sorry want to be verbose so folks can find this);

The problem is that the training prompts you to create an entra account if you don't have one.

However, what the training DOESN'T tell you is that your Entra Acct must be 90 days old before you can enable the Fabric Trial.

So despite under the Licenses tab of my User Profile stated that Fabric was enabled ... well I guess we won't guess what it means, we just ignore that it says Fabric is enabled and 90 days after you create the acct you'll be able to do the training.

It would be WONDERFUL if any of the error messages generated stated that, or if the training document that prompted me to create the acct mentioned that, for if it had I wouldn't have bothered support or posted here, but here we are. I just hope that my posting this greatly helps the next developer's down time.

The main takeaway is that if you see the error "Failed to prepare a free trial capacity for this workspace"and it's a new account, you have to wait till your acct is 90 days old.

Rakesh Gurram 11,640 Reputation points Microsoft Vendor

2025-01-29T01:42:23.9266667+00:00

We appreciate for sharing your detailed experience and insights regarding the Microsoft Fabric trial and the associated error messages. Your observations will undoubtedly help others facing similar challenges. It’s unfortunate that the training documentation did not clarify the 90-day Entra account age requirement for enabling the Fabric trial, as this is a critical detail for users navigating the setup process. As you discovered, the error message “Failed to prepare a free trial capacity for this workspace” may indicate that the account is too new to activate the trial, rather than being related to licensing or configuration issues. While the Licenses tab may show that Fabric is enabled, the age of the account is a key factor for trial activation. We encourage you to share this feedback on our designated feedback channel, where the user community can upvote and comment. This helps our product teams prioritize improvements and better address user needs. Thank you again for your valuable input and for contributing to enhancing the overall experience.

VeX Harbinger 25 Reputation points

2025-01-29T02:48:41.9633333+00:00

Thank you for all the kudos but in the end, it was a team effort. Also, I realized I hadn't closed the thread as resolved, and corrected that as well.

Good luck to any and all that find this message

Rakesh Gurram 11,640 Reputation points Microsoft Vendor

2025-01-30T18:59:11.9733333+00:00

It's wonderful to hear that it was a team effort—collaboration truly makes a difference. We appreciate you following up and sharing your detailed experience and insights regarding the Microsoft Fabric trial and the error messages you encountered. Your input will undoubtedly be valuable to others facing similar challenges. Once again, thank you for your valuable contributions.
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Sorry, we are unable to start trial at this time or How to review/validate your multiple MS accts?

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