Authenticator

Question

Hi

I am having problem with Authenticator app. I changed my iPhone device only. I opened my email on the new iPhone and I signed out from the old one. I am using my school email they are asking for a code but I am not getting it. Please I need help as soon.

Answer 1

Hello Eliel Henao,

Thanks for your question

To migrate your authenticator, you first need to back it up. Since this was not done, you need to do the following:

First contact the School IT admin, they can reset MFA for your account and to re-register for MFA.

They simple need to go to your account in entra and re-require MFA.

If you have other accounts e.g socials you need to contact their support teams

See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

If you can't reach out to the admin, it becomes a bit more complex as u dont have access to the app anymore, the only way to resolve this is to request for Product Support to reset MFA for the affected user for microsoft accounts. Contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,