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Au10tix fails make that I can't pass my hardware partner center Hardware verification

JAY CHAN 0 Reputation points
2025-01-10T11:05:36.1266667+00:00

I'm trying to regist Microsoft partner center with Hardware , so that I can finish my job which is developing a Windows Driver and pass WHQL . And now I'm stuck on verification of Au10tix where I need to get a Verified ID for Authenticator.

  • I follow the page and use my phone to scan the QRCODE and start to Au10tix, I took photos of both sides of my ID card and passed facial recognition But it always displays errors. It says "Something went wrong, Please contact your administrator". I don't know who is the administrator, I do it all just by myself.
  • I am using a Chinese ID card.
  • After trying a few times, he prompted me that there were no available attempts.

What should I do now, I have to update my Microsoft partner center's publisher name to start verification from begin to get attempts. But if I stuck on Au10tix again, I have no idea what to do.

I really want to complete my development, Looking forward to someone's reply!

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  1. JAY CHAN 0 Reputation points
    2025-01-11T03:20:18.0066667+00:00
    • I solved the problem by modifying my contact info so that the address inside matches exactly with my ID address, and completing the shoot in a well lit area
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