Intune Application Deployment Delay and Log Location

Question

Hello everyone,

We are experiencing delays in the installation of applications deployed via Intune, even though the installation is set to "Required". The process is taking longer than expected. Could anyone please guide us on the following:

1. What could be the possible factors causing these delays in application installation via Intune?
2. Where can we check the logs for application installations to diagnose the issue?
3. Can anyone suggest a simple and lightweight application that typically installs within 10 minutes?
4. Occasionally, we see the status as "Installed" in the Intune portal, but the application is not actually present on the device. What could be causing this discrepancy, and how can we resolve it?

Any insights or suggestions would be greatly appreciated.

Thank you!

Answer 1

1. What could be the possible factors causing these delays in application installation via Intune? Ans - Are the devices healthy and checking in with Intune?
2. Where can we check the logs for application installations to diagnose the issue? Ans - C:\ProgramData\Microsoft\IntuneManagementExtension\Logs
3. Can anyone suggest a simple and lightweight application that typically installs within 10 minutes? Ans - Majority of cloud apps usually take less than 10 minutes to install. It will of course depend on factors like processing power, internet speed etc. For testing you can try the likes of 7zip.
4. Occasionally, we see the status as "Installed" in the Intune portal, but the application is not actually present on the device. What could be causing this discrepancy, and how can we resolve it? Ans- Does the application install when attempted manually? If yes, then the issue could be with your detection logic if you are using Win32 apps.

Answer 2

@Swahela Mulla, Thanks for posting in Q&A. For the app you deploy, I would like to confirm if it is Intune win32 app. If yes, the Intune management extension agent checks every hour (or on service or device restart) for any new Win32 app assignments. To reduce the time, we can restart the Microsoft Intune management extension service or restart the device to get the new app.

After the device retrieve the app, it will check if the app is already installed on the device according to the detection rule you configured. If it is detected, it will return installed status to Intune. If not, it will check other requirements and start download the app, install the app, check detection rule again and return the install result to Intune. For detailed message, you can read the following link:

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/app-management/develop-deliver-working-win32-app-via-intune#detailed-flow-in-ime-logs

For the delay, this depends on which phase it delays, like your network performance, the time client receives the app, the installation time, device performance and etc. You can check the Intune Management Extension Logs under C:\ProgramData\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log to get more information.

For the issue you mentioned the application is not installed but it shows installed in Intune portal. This can be related with detection rule. It can be that the detection rule is already met on the affected device. So it considers the app is installed without installing the application. Please check on the detection rule you configured on the Win 32 app in Intune.

Hope the above information can help.

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