A budget is going to exceed on an account I cannot access anymore.

Question

I got an email saying that a budget I set is going to be exceeded, but I no longer have access to the related account.

The email in question:

I cannot directly contact Microsoft support, as they do not have any humans working for them anymore, so what can I do?

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

I cannot directly contact Microsoft support, as they do not have any humans working for them anymore, so what can I do?

Yes you cannot. You can only reach out to them via support tickets.

Here are the steps you can try to address this situation:

Recover the Account:

• If you lost access to the account, attempt to recover it by visiting the Microsoft Account Recovery page. Provide the required details to regain access.

Contact Azure Support:

• Even if direct human support seems unavailable, you can raise a support ticket via the Azure Support page (Azure Support Request). Choose the appropriate issue category, such as "Account Management" or "Billing."

Account Ownership Confirmation:

• If you're unable to recover the account but can prove ownership (e.g., through payment receipts or linked email addresses), Microsoft support can help you regain access.

1. Through your Bank:
   • If the account uses a linked credit card or payment method, you can contact your bank to block or dispute unauthorized charges until the issue is resolved. I know this is extreme, but just in case, you desperately want to block the payment.

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