Teams Meeting Add-in missing in Outlook classic on VDI desktop

Question

We are currently running New Teams with Outlook classic in our Horizon VDI desktop. When we create a new meeting in Outlook on the desktop, the New Teams meeting add-in is not being in the meeting window. I have reviewed several articles about this and do not see the Meeting Add-in listed under Settings-->Apps on the desktop and image.

Also, I looked under Add-In in Microsoft Outlook to see if it was inactive or disabled but it does not even show up. It appears the add-in is NOT currently installed.

How do I get the Teams Meeting Add-in installed and available from my users?

Answer 1

Hi @Rachel Wulffenstein

This issue happens if the update to New Teams did not properly install the Teams Meeting Add-in.

The steps below will result in New Teams installing the Teams Meeting Add-in.

1.Uninstall the Teams Meeting Add-in by right clicking the Windows Start button and select Settings > Apps > Installed Apps, then search for the Teams Meeting Add-in.

2.Click the three dots and select Uninstall.

3.Close Outlook.

4.Close Teams from the System Tray by right clicking on the Teams icon in the System Tray and select Quit.

5.Restart New Teams. This will force New Teams to reinstall the Teams Meeting Add-in which should fix the issue. When you see Teams Meeting Add-in in the list of installed apps again, restart Outlook and it should be working again.

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