Multiple failed access attempts

Question

Recently my email account has about 20 failed login attempts every day. This has been occurring for the past month and I am constantly being logged out of my email because of the multiple log in attempts. I changed my password and downloaded the authenticator app however I am wondering if anything else can be done? Or do I just deal with constant login attempts?

Answer 1

Hi Jayleen,

Thank you for your question! Could you please clarify if you’re using the Outlook desktop app or Outlook on the web?

If you’re using the Outlook desktop app, I recommend signing out and signing back in using a new Outlook profile. You can do this by:

1. Opening Outlook and navigating to File > Account Settings > Change Profile.
2. Creating a new Outlook profile and signing in with your usual account.

This should resolve the issue if it’s related to the desktop app.

If you’re using Outlook on the web, I suggest clearing your browser’s cache and browsing history, then closing and reopening the browser before accessing Outlook again.

Please let me know if you need further assistance!

Answer 2

Hello,

Go through your email account’s security settings to make sure there are no backup emails or phone numbers that you don’t recognize. Remove any outdated or unused linked accounts.

Consider a new email account if the login attempts continue and become too much of a nuisance, you might want to consider creating a new email account with a strong, unique password and enhanced security measures from the start.

Best Regards,

Hania Lian

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