Files not appearing in Modern library but are visible in Classic

Question

We are running SharePoint server 2019. We have had an issue with a particular library. Users subscribe to alerts on the library so they receive notifications when new files are added. They receive the notification email successfully but when they navigate to the library, the file is not there.

I searched the internet for a solution a while ago and came up with a workaround but not a fix. The workaround is, if I click the link in library to "Switch to Classic SharePoint", the files are visible. But as soon as we change it back to Modern, the files are not visible.

Wondering if anyone knows of a permanent fix for this issue.

Answer 1

Hi @Dominique Graves ,

Welcome to Q&A forum!

This sounds like a frustrating issue. It's possible that there may be some kind of synchronization problem or a display issue within the Modern SharePoint experience. I haven't found a permanent solution either. Here are a few steps you can take to troubleshoot and potentially resolve the issue:

1. Clear Browser Cache: Sometimes browser cache can cause display issues. Have the affected users clear their browser cache and cookies and try accessing the library again.
2. Check Permissions: Ensure that the users have the appropriate permissions to view the library and its contents. Sometimes permissions in Modern and Classic views can behave differently.
3. Check Content Approval Settings: If content approval is enabled for the library, make sure the files have been approved. Unapproved files might not show up in the Modern view.
4. Library View Settings: Ensure that there are no filters or custom views applied that might be hiding the newly added files. Compare the view settings between Modern and Classic experiences to spot any discrepancies.
5. Library Columns and Sorting: Sometimes certain columns or sorting settings can cause items not to display properly in Modern view. Check if the Modern view is using any columns that might be causing the issue.
6. Update SharePoint Server: Make sure your SharePoint Server 2019 is up to date with the latest cumulative updates provided by Microsoft. Sometimes these updates include fixes for display issues like the one you're experiencing.
7. Logs and ULS Viewer: Check the SharePoint ULS logs and Windows Event Viewer for any errors or warnings that could be related to the issue. This might provide more insight into the root cause.

Hope this can help.

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