SharePoint Shared Folder Visibility Issue: Clients Unable to See Colleagues' Uploaded Documents

Question

Hi,

I use SharePoint to submit documents and allow clients to be able to access there own folders to download their documentation however since i shared the folder it seems like only the documents i upload to it are visable to them. If my colleague was to upload anything the client cannot view that.

My colleague only has access to the folders that she needs but this is edit access and not the whole site but I thought that with the full folder being shared to our client in view only, if she uploaded anything they would be able to see that too.

If I download what my colleague has uploaded and upload it myself they can view it. So far thats the only solution I have and it's not ideal. Ideally clients would be able to view all folders that are uploaded into their folder regardless of who uploads it.

How do i fix this?

Kind regards

Answer 1

Hi @Chloe ,

Welcome to Q&A forum!

Based on your description, I will briefly summarize your requirements:You have a folder A, you have full control permissions, your colleagues have edit permissions, you share this folder with customers, and grant them read permissions so that they can see all documents in the folder. Am I right?

If so, theoretically, users with read permissions can see the documents uploaded by your colleagues. My test results are the same.

It seems to be a permission problem, please try the following steps:

1. Check the user's permissions. Right-click the shared folder, select Manage access, click the three dots in the upper right corner, enter the Advanced settings interface, check whether the user permissions are correct, or check the user's permissions through Check Permissions. If it does not meet your needs, you can change it.
2. Limited Access. If the Limited-access user permission lockdown mode is enabled, it may restrict access to documents based on parent folder permissions. Consider disabling this feature if it is not required.
3. Reassign permissions. You can try to remove the permissions and then reassign permissions.

Hope this can help.

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