Error 80190194 during Windows 10 Pro setup with Microsoft 365 Business Premium

Johnny Erlandsen 0

I am attempting to install Windows 10 Pro on a new PC and join it to our organization using a Microsoft 365 Business Premium account. The installation runs from a USB drive created with the installation tool from Microsoft’s official site: https://www.microsoft.com/en-us/software-download/windows10.

When I try to configure the PC for the organization with the correct M365 account (which has a Business Premium license assigned), I receive error code 80190194. I have already verified that:

The M365 account is correct and active.

The license (Business Premium) is properly assigned to the account.

The Windows version is Windows 10 Pro.

Questions:

Do I need a Windows 10 Enterprise license to successfully configure the device with Intune and Azure AD?

Or is there a configuration issue in Intune/Azure AD that is causing this error?

I would greatly appreciate input from anyone who has experienced this error or knows how to resolve it.

Thank you in advance!

2 answers

Q&A Assist

2024-12-17T15:20:28.98+00:00

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Error code 80190194 typically indicates a problem with the device's ability to connect to Azure AD or Intune during the enrollment process. Based on the context provided, there are a few points to consider:

Windows 10 Pro vs. Windows 10 Enterprise: You do not need a Windows 10 Enterprise license to enroll a device in Intune or Azure AD. Windows 10 Pro is sufficient for joining Azure AD and managing devices through Intune.

Configuration Issues: The error may stem from configuration settings in Intune or Azure AD. Ensure that:

The MDM authority is correctly set up in Intune.

There are no enrollment restrictions preventing the device from being added to Azure AD.

The user account has the necessary permissions to enroll devices.

Account and License Verification: Since you have verified that the M365 account is active and has the Business Premium license, it’s crucial to check if there are any specific policies or restrictions in your Azure AD that might be affecting the enrollment process.

If the issue persists, consider reviewing the Intune and Azure AD settings or consulting with your system administrator for further assistance.

References:

Troubleshooting Windows device enrollment errors in Intune

80180002b error during Windows 10 Group Policy-based auto-enrollment to Intune
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Crystal-MSFT 50,676 Reputation points Microsoft Vendor

2024-12-18T01:46:20.2766667+00:00

@Johnny Erlandsen, Thanks for posting in Q&A. For your first question, I would like to say no, windows 10 pro is supported in Intune. It's OK to use windows 10 pro.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/supported-devices-browsers#microsoft

Meanwhile, please ensure the network requirement are met in your environment.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/intune-endpoints?tabs=north-america

In addition, please ensure MDM authority is set as Intune.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/mdm-authority-set

And Microsoft Entra ID join is enabled.

https://learn.microsoft.com/en-us/entra/identity/devices/device-join-plan#users-might-join-devices-to-microsoft-entra-id

Automatic enrollment is configured with "MDM user scope" set to ALL.

https://learn.microsoft.com/en-us/mem/intune/enrollment/quickstart-setup-auto-enrollment#set-up-automatic-enrollment

Please try the above suggestion and if there's any update, feel free to let us know.

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Crystal-MSFT 50,676 Reputation points Microsoft Vendor

2024-12-20T01:53:24.3166667+00:00

@Johnny Erlandsen, Hope things are going well. if there's any update, feel free to let us know.

Johnny Erlandsen 0 Reputation points

2024-12-20T08:09:46.48+00:00

Thanks! I’ll check today

Johnny Erlandsen 0 Reputation points

2024-12-20T08:20:15.2066667+00:00

Thanks for confirming that Windows 10 Pro is supported; that is not What M365 support says; they are telling me to raise a Ticket to Windows support team, but when I do so, I’m not able to, as it says something about that I’m not entitled…

I have allready reached out to M365 support multiple times, but they are not replying

Crystal-MSFT 50,676 Reputation points Microsoft Vendor

2024-12-23T01:53:41.36+00:00

@Johnny Erlandsen, Thanks for the reply. I am sorry to hear that. To ensure the login is automatic enrollment via Microsoft Entra join, please go through the following link to confirm.

https://learn.microsoft.com/en-us/mem/intune/industry/education/tutorial-school-deployment/enroll-entra-join

If yes, you can try my suggestion I provided and see if it can work.

Johnny Erlandsen 0 Reputation points

2024-12-23T07:48:14.6366667+00:00

I’m not sure why I should set it up ss a School as I’m have a small private Company?

Crystal-MSFT 50,676 Reputation points Microsoft Vendor

2024-12-23T07:51:27.5566667+00:00

@Johnny Erlandsen, This is not just for school, but also for work account.

Johnny Erlandsen 0 Reputation points

2024-12-23T08:15:27.3333333+00:00

I must be something in my Admin/Intune/Entra/Azure -settings as I did manage to create client laptops who could login to the microsoft account before I start making Compliance polices, Defender Antivirus Policy, etc.

If you look at attached image - the laptop below the yellow line, is what it should look like; you can see that on the logo, 'Other users' in the menu and the ms account under the logo.

The laptop above the yellow line is logged in with a local account, has 'Family and other users' in the menu and another logo and I'm not able to controle it from Intune etc.

Johnny Erlandsen 0 Reputation points

2024-12-23T08:16:05.2566667+00:00

2024-12-20_14-21-44.pdf - here the image is

Crystal-MSFT 50,676 Reputation points Microsoft Vendor

2024-12-23T08:31:47.21+00:00

@Johnny Erlandsen, From the picture you provided, I know the laptop is login with a local account. It's OK. We can enroll this device with the following method.

1, Ensure the automatic enrollment is configured with "MDM user scope" set to ALL.

https://learn.microsoft.com/en-us/mem/intune/enrollment/quickstart-setup-auto-enrollment#set-up-automatic-enrollment

2, Go to the laptop, Settings>Accounts> Access work or school, click connect and choose Join the device to Azure Active Directory, enter your work account to complete Microsoft Entra Joined and Intune enrollment.

Johnny Erlandsen 0 Reputation points

2024-12-23T08:48:15.9666667+00:00

2024-12-20_14-21-44.pdf Thanks!

1 is already ok and 2 has been tried almost 50 times and I get the 80190194 error code.

Pls note that it is not showing 'Join the device to Azure Active Directory,'

Johnny Erlandsen 0 Reputation points

2024-12-23T09:12:32.97+00:00

Wrong picture

Johnny Erlandsen 0 Reputation points

2024-12-23T09:12:50.8533333+00:00

2024-12-23_09-34-52.pdf

Crystal-MSFT 50,676 Reputation points Microsoft Vendor

2024-12-24T02:06:45.19+00:00

@Johnny Erlandsen, For the affected device, is there any account under Access work or school connect button. If yes, that means the device already registered or joined to Microsoft Entra ID (Azure AD). We can't join into again and the option will not display there.

You can ask your Microsoft Entra Admin to double confirm in the Microsoft Entra ID admin center. to see if the affected device is there.

https://entra.microsoft.com/#view/Microsoft_AAD_Devices/DevicesMenuBlade/~/Devices/menuId/Devices

Johnny Erlandsen 0 Reputation points

2024-12-24T07:48:03.9566667+00:00

Devices Entra.pdf Access work.pdf

No account under Access work or School and device is not in Entra

Johnny Erlandsen 0 Reputation points

2024-12-24T08:20:37.4533333+00:00

And then as pics...

Crystal-MSFT 50,676 Reputation points Microsoft Vendor

2024-12-25T01:36:37.4766667+00:00

@Johnny Erlandsen, Thanks for the reply. From the pictures you provided, I find the device is not registered into Microsoft Entra ID. For our issue, here are suggestions to check::

1, Go to the affected device and check the registry key under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments\GUID to see if any cache enrollment information existing, if yes, remove it.

2, Go to Intune portal, users, find the enrolled user, check license to double confirm if it has both Microsoft Intune Plan 1 and Microsoft Entra ID Premium license assigned.

3, Check the enrollment restriction to see if any restriction set in your environment.

4, Check to see if Microsoft Intune is the MDM Authority of our environment.

Johnny Erlandsen 0 Reputation points

2024-12-25T08:51:51.36+00:00

@Crystal-MSFT Thanks for your patience.

I don't find any GUID in either \Enrollments or Enrollment\

I don't have Microsoft Entra ID P2

Johnny Erlandsen 0 Reputation points

2024-12-25T09:00:09.3366667+00:00

(3) I cannot find Enrollment restrictions

(4) Microsoft Intune is the MDM Authority

Johnny Erlandsen 0 Reputation points

2024-12-25T09:17:27.3933333+00:00

(3) I cannot find Enrollment restrictions

(4) Microsoft Intune is the MDM Authority

Could this be an issue since this is a plane user and not an Admin?
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