Good afternoon. I have a Windows 2016 server with various users that connect in rdp, on one in particular when it logs in explorer.exe freezes and consequently the bottom bar (to be clear where the clock is) is blocked and I can't click on the Windows button.
I tried several times to recreate the account, to delete the registry key but nothing to do.
In the server event viewer this error appears:
Faulting application name: Explorer.EXE, version: 10.0.14393.5648, time stamp: 0x63b792d6
Faulting module name: windows.immersiveshell.serviceprovider.dll, version: 10.0.14393.4169, time stamp: 0x5ff78cf4
Exception code: 0x80270233
Fault offset: 0x00000000000339cd
Faulting process id: 0xd58
Faulting application start time: 0x01db4ca18be39b66
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
Report Id: af99dbbc-5384-4b02-a9ba-08dcf098090f
Faulting package full name:
Faulting package-relative application ID:
Thanks