How to fix a system freeze?

Question

The system is stuck, the mouse and keyboard are unresponsive. The log shows error ID 6008 and a large number of error time ID 10010.

Answer 1

Hello

Did the issue occur frequently? Is it available to press the "Ctrl+alt+delete" keyboard combination?

1. If we have made any modifications to the machine recently, please turn it back.
2. If there is any third party antivirus software installed, we could try to uninstall then reboot to check.
3. Use the autoruns tool to check all the drivers, try to remove the drivers that installed recently.

Autoruns - Sysinternals | Microsoft Learn

4. For advanced troubleshooting, we could open administrator command line and run the following command line, then reboot.

reg add "HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management" /v PagingFiles /t REG_MULTI_SZ /d "C:\pagefile.sys 16584 16584" /f

reg add "HKLM\System\CurrentControlSet\Control\CrashControl" /v DumpFile /t REG_EXPAND_SZ /d "C:\Windows\Memory.dmp" /f

reg add "HKLM\System\CurrentControlSet\Control\CrashControl" /v CrashDumpEnabled /t REG_DWORD /d 1 /f

reg add "HKLM\SYSTEM\CurrentControlSet\Services\kbdhid\Parameters" /v CrashOnCtrlScroll /t REG_DWORD /d 0 /f

reg add "HKLM\SYSTEM\CurrentControlSet\Services\kbdhid\CrashDump" /v Dump1Keys /t REG_DWORD /d 0x20 /f

reg add "HKLM\SYSTEM\CurrentControlSet\Services\kbdhid\CrashDump" /v Dump2Key /t REG_DWORD /d 0x3d /f

reg add "HKLM\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters" /v CrashOnCtrlScroll /t REG_DWORD /d 0 /f

reg add "HKLM\SYSTEM\CurrentControlSet\Services\i8042prt\CrashDump " /v Dump1Keys /t REG_DWORD /d 0x20 /f

reg add "HKLM\SYSTEM\CurrentControlSet\Services\i8042prt\CrashDump " /v Dump2Key /t REG_DWORD /d 0x3d /f

Try to keep pressing left "Shift" and press Space key twic, the machine should go into bsod issue. It means present configuration worked.

Then try to do the same operation when the machine is hung. If it is available to crash the machine, then the hung is caused by system. If the machine won`t crash, then it may be a hardware issue. We may ask for help from the device manufacturer support.

If the hung is related to system, analyzing the dump could be complex. We may consider to perform a clean installation if previous steps didn`t work.